Top Help-Desk Certifications for IT Professionals

You will also learn the procedures to back up data from dead computers and laptops. It also includes troubleshooting various issues and other valuable topics. The chapters in this program help with real-life situations, like answering clients’ calls. The Workforce Innovation and Opportunity Act is a program developed by the U.S.

  • Help desk specialists are most often promoted to a network technician position.
  • Once passed, your certification will be valid for three years from the date of issue.
  • With 24/7 access for 12 months, you can move at your own pace, training only when and where is best for you.
  • Below, we overview some of the most popular help desk certifications on the market.
  • These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers.

ITIL Foundation certifications are obtained through a set of exams, each difference in difficulty administering a different cert. There are no prerequisites to taking the exam, but exam administrators recommend taking any of the ITIL training courses that are available on the help desk certifications website as preparation. The cost of taking the exam can range from $599 USD to $2,199 USD based on the study materials used and whether portions can be taken online. Once in the IT support help desk profession, IT support desk certifications can help with career advancement.

Microsoft MTA Certifications

Oftentimes they’re not tech-savvy and may have already spent a great deal of time trying to find and get help from a representative, so they’re already not in the greatest mood upon first interaction. You have to be patient with customers as they come to keep them calm and solve their pain points. Information Technology Infrastructure Library Foundation is one of the ITIL help desk certifications. Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4. They should also be familiar with the concepts of Agile, Lean and DevOps.

help desk technician certifications

A career in IT support is right for you if you like solving troubleshooting technical issues. The Computing Technology Industry Association Network+ is a vendor-neutral certification that covers the fundamentals of networking. Over the last 20-plus years, the organization has issued more than 2 million IT certifications around the world. Their offerings cover everything from basic computer support, networking, security, open-source development, cloud and mobility. A certificate signals that you’ve demonstrated skills or knowledge in a given field.

What Is First Call Resolution? Everything Customer Support Pros Should Know

There are no prerequisites as all the topics are covered in great detail and from scratch. This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software. ITIL Foundation certification can also help you establish an enterprise IT architect career. ITIL certs are considered among the best enterprise architecture certifications to advance your IT career.

help desk technician certifications

In addition, this IT help desk certification course gives room for classroom sessions that one can attend online or physically. Each session lasts six hours and is handled by experts on customer relations. It is structured on the offers of Microsoft and commences by going over the basics of IT and customer aid, for better understanding.

Best Help-Desk Certifications 2023

Although you must pay for the course, you don’t have to pay for the lessons that are specific to Microsoft products. If your team doesn’t use Microsoft, you can pay for each lesson individually, rather than buying them together. This saves you money and saves your team from completing irrelevant training. In this post, we put together a list of the best Help Desk certifications that are currently available online, featuring both paid and free options. The HDI Learning Center administers the exam online, and it must be completed within six weeks of purchase. Apple offers an Apple device self-paced tutorial covering numerous exam objectives.

The cost of obtaining the CCNA certification varies depending on the training provider chosen. Generally speaking, it takes around six months to complete both exams if you are studying full-time or 12 months if you are studying part-time. You can also choose to take accelerated courses which will reduce the time needed to complete both exams significantly. To get certified, you must first register for a training program or purchase self-study materials from an accredited provider. Once you have passed the exam, you will receive your certificate from AXELOS Global Best Practice. It typically takes between six months and one year to complete both exams and earn the HDI-SCA certification.

Courses & Offers

Earning a cert can help show employers you’re qualified for the next step in your career. The certification covers cloud security, compliance, implementation and general infrastructure. With so many companies switching over to cloud-equipped technology, the need for cloud-certified employees is only expected to rise. If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.

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